Support team online
Typical reply: under 2 hours
Contact & Support
We can help with your order.
Ask about sizing, order tracking, returns, product verification, or shipping. This support form is a placeholder until tickets are connected to the database.
Support uptime
99.98%
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Concierge Chat
Avg response: under 2 mins
Reach our support team for order holds, release questions, and urgent updates.
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Order & Tracking Help
Phone support
US / Americas
+1 (800) 296 LAB26
Asia Pacific
+81 3 5550 2026
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Atelier Locations
Demo store addresses
SF Atelier Lab
742 Mission St
San Francisco, CA 94103
Tokyo Studio
Minato-ku, 5-7-22
Tokyo 107-0062, JP
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Returns & Size Exchange
Start a return request or ask for help choosing a better size.
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Send a Support Request
Placeholder ticket form
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Apparel Lab Support
Product Verification
Check the details on your piece.
Every 2026 piece includes product verification so customers can confirm care details, order history, and release information.
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Frequent Questions
Support Guide
Most ready to ship orders leave within 24 to 48 hours. Limited pieces may need extra quality checks before shipping.
Lead time: 2 to 4 days regional
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5 to 7 days international